The purpose of the customer service and customer retention training is to equip the participant with the greatest skill in the world: the ability to sell. This includes how to acquire a customer, how to sell to the customer, and how to retain the customer for repeat sales, or referrals.
The training areas covered include dealing with angry clients; sales projections; listening skills; winning words, phrases and questions; recovery from mistakes; power greeting; body language and appearance; up-selling & value addition; product description; deal with complaints; customer database management; follow up (feedback, visits, phone calls, emails, sms, etc); offers & promotions (discounts, events, gifts, free services, lunch, tea, etc); task management; people skills (inter-personal skills); delegation and decision making; effective time management; and team work. Training is done for one week, three days in the week, 2 hours per day.
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